Terms & Conditions

Welcome to Sanchoy Pharmacy. By accessing our website, mobile platform, or using our services, you agree to comply with the following Terms & Conditions. Please read them carefully before placing any order.

 General

Sanchoy Pharmacy provides medicines, healthcare products, and related services subject to availability and applicable laws.

✔️ We reserve the right to update, modify, or discontinue any service without prior notice.
✔️ Continued use of our platform means acceptance of updated terms.

 Product Availability & Information

✔️ All products are subject to stock availability.
✔️ Prices, packaging, and product details may change without prior notice.
✔️ We try our best to ensure accurate product information, but occasional errors may occur.

Prescription Policy

Certain medicines require a valid prescription from a registered medical practitioner.

✔️ Customers must upload or provide a valid prescription when required.
✔️ Orders without proper prescription may be cancelled or delayed.

 Orders & Delivery

✔️ Orders can be placed through website, WhatsApp, or call support.
✔️ Delivery timelines are estimated and may vary by location or product availability.
✔️ Delays caused by courier partners or unforeseen circumstances are beyond our direct control.

Pricing & Payment

✔️ All prices are shown in INR (₹).
✔️ Taxes and charges will be applied as mentioned at checkout.
✔️ We accept UPI, debit/credit cards, net banking, and other available payment methods.
✔️ Payments are processed through secure gateways.

 Order Cancellation

✔️ Orders may be cancelled before dispatch.
✔️ Once shipped, cancellation requests may not be accepted.

 Return & Refund

Medicines and healthcare products are generally non-returnable once delivered.

Refunds may be approved only in cases of:

✔️ Failed transaction
✔️ Wrong product delivered
✔️ Damaged or defective product received

✔️ Approved refunds are usually processed within 5–7 working days.

 User Responsibilities

✔️ Customers must provide accurate name, address, phone number, and order details.
✔️ Misuse of the platform, false orders, or fraudulent activity may lead to restrictions.

 Limitation of Liability

✔️ Sanchoy Pharmacy shall not be responsible for damages caused by misuse of products.
✔️ Customers should use medicines only as prescribed by a qualified doctor.

Privacy & Data Protection

✔️ Customer information is handled securely and used only for service-related purposes.
✔️ Please review our Privacy Policy for complete details.

 Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Murshidabad, West Bengal.

 Contact Us

For any queries or support, contact us:

📞 Phone: +91 9091926199
📧 Email: support@sanchoypharmacy.com

Final Note

By using our website or services, you agree to these Terms & Conditions.